Our customer provides industry leading production, contribution, processing and distribution services for the world’s leading sports rights holders. With an ambitious technical and operational change project underway, Lunation provided support to help manage change into their organization.

THE CHALLENGE

New technology platforms and operational processes were required to go live on Match Day 1 of the new competition cycle. The programme to deliver these changes was in full flight, and to successfully deliver change into the organization, it was critical that the impact of the change was understood and any knowledge gaps were addressed.

THE SOLUTION

Lunation captured, analyzed and categorized the change that was to be delivered into the customer’s organization. A detailed training plan was prepared, with clear learning objectives per team, and the sequencing needed to provide awareness, knowledge and capabilities to the customer’s team to hit critical project milestones.

THE LUNATION TEAM RESPONSIBILITIES

Categorizing activities into high-level processes

Creating business process diagrams for AS IS and TO BE processes

Mapping as is and to be activities and owners

Identifying and understanding the level of technical and operational change

Building a heat map of awareness, knowledge and capability needs

Creating a model to visualize the impact of change on different teams

Creating MoSCoW of training needs for operational readiness

Preparing a training plan

Preparing training briefs for SMEs and trainers

Reviewing training collateral and identifying procedures needing updating

Capturing and reflecting on qualitative feedback from trainees

Summarizing lessons learned and follow-up activities
  • ENGAGEMENT PERIOD: 2 MONTHS
  • ENGAGEMENT TYPE: STATEMENT OF WORK