Our customer originates and distributes high profile broadcast and OTT services internationally. A global operating model to support new services, new teams and new territories was required.
THE CHALLENGE
Our customer needed to incorporate new operations teams and processes into existing support models. Multiple, multi-disciplinary team teams need to work in concert, across the globe. Tooling, reporting and ownerships were inconsistent between territories and a new model needed to be defined and communicated.
THE SOLUTION
Lunation mapped the organization’s current approach throughout the operation against requirements for a successful global support model. Clear governance, tiered-support model, problem management and product enhancement processes with key performance indicators were defined. The as-is and to-be models were compared and a gap analysis performed. Lunation provided clear and practical solutions and prioritization to close these gaps.
THE LUNATION TEAM RESPONSIBILITIES
- ENGAGEMENT PERIOD: <10 DAYS OVER 1 MONTH
- ENGAGEMENT TYPE: STATEMENT OF WORK
