Our customer was growing fast and recognised a need to improve their business processes to scale and to accommodate their evolving business model.
THE CHALLENGE
Our customer sells software subscriptions to their worldwide customer-base. With their continued growth and the need to solve increasingly complex challenges for their customers, the team recognised the need to review processes and business intelligence capabilities in the context of strategic objectives, review their CRM tooling and processes improve the insight they have on their business through improving reporting tools.
THE SOLUTION
Our team engaged with stakeholders across the business, mapped all business processes in an activity model and highlighted processes improvement opportunities. Together, we prioritised gaps, proposed improvements and assessed the impact of change on the organisation – on people, processes and technology. Once priorities were agreed, we proposed detailed changes and ran procurement processes for investments in tooling.
THE LUNATION TEAM RESPONSIBILITIES
Our consultancy role was high impact and very broad in scope. It required a genuine mixture of analysis, commercial, operational and technical skills with proactive stakeholder engagement.
- ENGAGEMENT PERIOD: 10 CONSULTANT DAYS
- ENGAGEMENT TYPE: FIXED-TERM
