Our customer is a technology vendor that create leading-edge streaming video and audio products.  The technologies and the support that their team provide are highly regarded and together they enable the planet’s most successful OTT platforms.

THE CHALLENGE

At a time of growth and with an ambitious road map, our customer recognised that some internal- processes could be tuned to ensure that they complemented each other further.

THE SOLUTION

Lunation were engaged to provide process-improvement and project-management consultancy services.

THE LUNATION TEAM RESPONSIBILITIES

Service-desk and incident-management processes

Short and long-term planning

Management of customer-projects

QA and interoperability exercises

In-house project-management capability

Day-to-day management of feature-development

[The Lunation team were] helped define service-desk and reporting workflows, enabling our teams to deliver better process and improve communication to be more effective.

They became an extension of the team, helping define project planning and delivery to successfully deliver incremental product features and one-off projects.

CEOThe Customer
  • ENGAGEMENT PERIOD: 6 MONTHS
  • ENGAGEMENT TYPE: FIXED-TERMS CONSULTANCY